Refunds: when you get money back

This page explains in which cases we pay you money back, how much and how quickly. It summarises our terms (version 7 of 7 November 2026) and the statutory rules. Your statutory rights remain unaffected; where the law gives you more, the law applies.

1. Overview

| Case | What you get back | How to trigger it | Refund deadline |
|---|---|---|---|
| Withdrawal within 14 days | the price paid. If, when ordering, you expressly requested that we start before the withdrawal period ends, we deduct a proportionate amount for the time up to your withdrawal (section 2). | “Withdraw from contract here” (https://api.showsandstories.com/widerrufen), an e-mail to konto@showsandstories.com or any other clear statement | without undue delay, at the latest 14 days after we receive your withdrawal |
| Termination because of a change to the app that we informed you of in advance | the price for the paid time after the end of the contract, calculated by the day | “Cancel contracts here”, type “Termination because of a change to the app”, or e-mail. Period: 30 days from receipt of our notice; if the change takes effect only later, 30 days from the change. | without undue delay, at the latest 14 days after we receive your declaration; within the period without review |
| Termination because of a defect in the app or because we do not provide it | the price for the paid time after the end of the contract and, in addition, the price for the time during which the app was defective | “Cancel contracts here”, type “Termination because of a defect in the app”, or e-mail | after checking the statutory conditions; without undue delay, at the latest 14 days after we receive your declaration |
| Price reduction because of a defect | the amount by which the price is reduced for the duration of the defect | a statement to us, for example by e-mail to konto@showsandstories.com | after review; without undue delay, at the latest 14 days after we receive your declaration |
| Cancellation for good cause | if the reason is justified: the price for the paid time after the end of the contract, calculated by the day | “Cancel contracts here”, type “Cancellation without notice for good cause”, or e-mail | refund at the latest 14 days after we receive your declaration |
| Cancellation by us for good cause (section 16.3 of the terms) | the price for the paid time after the end of the contract, calculated by the day | nothing, it happens automatically | without undue delay, at the latest 14 days after you receive our cancellation |
| Duplicate payment | the second payment in full | nothing, it happens automatically | without undue delay, at the latest 14 days after receipt of the payment |
| Payment after the acceptance period (your payment arrived more than 24 hours after your order; no contract was concluded) | the payment in full | nothing, it happens automatically | without undue delay, at the latest 14 days after receipt of the payment |
| Residence outside our sales area (the check after payment shows a country outside the EU, Norway, Iceland and Liechtenstein or an excluded territory) | the payment in full | nothing, it happens automatically. If you think the check is wrong, reply to our e-mail and a person will review your case. | without undue delay, at the latest 14 days after receipt of the payment |

No money back

• for a regular cancellation: the monthly subscription ends at the end of the current billing month you have paid for; the annual pass ends on its agreed last day. You can use the app until then.
• for deleting your account: deletion ends the service, and a monthly subscription ends at the end of the paid period. We do not refund anything merely because of the deletion; your right of withdrawal and your rights in the event of defects, changes and termination for good cause remain unaffected (section 14.2 of the terms). If you want your money back within the withdrawal period, please withdraw before deleting your account, or afterwards via “Withdraw from contract here”; this works without an account.
• for the free trial: you have not paid for it.

2. How we calculate

By the day, if the contract ends before the paid period is over

• Annual pass: €79.00 × remaining days ÷ 365
• Monthly subscription: €9.00 × remaining days ÷ days of the billing month (28 to 31)
• Remaining days are the calendar days of the paid period after the day on which the contract ends. You can still use the app until the end of the day on which the contract ends; that day therefore does not count as a remaining day.
• We round to the cent in your favour: refunds up, compensation for value down. We never refund more than you paid for the period.
• If you paid for a period that has not started yet (for example an annual pass renewed in advance), we refund it in full.

Compensation for value on withdrawal

• Only if, when ordering, you expressly requested that we start before the withdrawal period ends, you pay a proportionate amount for the time up to your withdrawal. Without that request, you get everything back.
• We count from the start of the withdrawn period until we receive your withdrawal; only full 24 hours count as a day.
• Monthly subscription: €9.00 × days of service ÷ days of the billing month. Annual pass: €79.00 × days of service ÷ days of the 12 months (365, or 366 if the period includes 29 February). We round the compensation down to the cent. What counts is how long we provided the service, not how much you used it.
• If the withdrawn period has not started yet, the compensation is €0.00.

Examples

| Case | Calculation | You get back |
|---|---|---|
| Monthly subscription, withdrawal after 5 of 30 days, early start requested | compensation €9.00 × 5 ÷ 30 = €1.50 | €7.50 |
| Monthly subscription, withdrawal after 5 days, early start not requested | no compensation | €9.00 |
| Annual pass (term without 29 February), withdrawal after 5 days, early start requested | compensation €79.00 × 5 ÷ 365 = €1.08 | €77.92 |
| Annual pass renewed early, withdrawal on day 3 after the order, new pass not yet started | no compensation | €79.00 |
| Annual pass, termination because of a change, contract ends on day 100 | €79.00 × 265 ÷ 365 | €57.36 |
| Monthly subscription, billing month 6 Oct – 5 Nov (31 days), contract ends on 15 Oct | €9.00 × 21 ÷ 31 | €6.10 |

3. How we refund

• Same payment method: We refund via the payment method you paid with (card, SEPA direct debit, PayPal or Wero). This costs you nothing.
• If that is no longer possible: We can refund via the original payment method only within certain periods after your payment: card 365 days, SEPA direct debit 365 days, PayPal 180 days, Wero 730 days. If your payment is older, we will immediately ask you by e-mail for bank details. As soon as you give us the account holder and IBAN and agree, we transfer the amount there. This costs you nothing either.
• Notice and receipt: For every refund you receive an e-mail with the amount, the calculation and the refund method. If the payment belongs to a contract, an invoice correction is attached; for payments without a contract (for example after the acceptance period or with residence outside the sales area) there is neither an invoice nor an invoice correction.
• Credit: When the amount reaches you depends on your bank, card issuer or payment service.

4. Questions

Write to konto@showsandstories.com. You can also declare a cancellation, termination or price reduction and, within the withdrawal period, a withdrawal by e-mail to this address, for example if our pages are unavailable.

Version 1 of 26 October 2026

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